V1.9.5

Platform

New Feature

Scheduler for Page Publishing via Navigation Menu

We have introduced a feature that enables merchants to schedule the publication of website pages through the navigation menu. This scheduler allows merchants to set specific dates and times for pages to go live, ensuring automated and timely content updates. The feature integrates seamlessly with the existing navigation interface, offering a clear overview of scheduled pages and the flexibility to manage and adjust publishing times as needed.

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Enhancement

Freshchat Integration for Fynd Commerce UI and Mobile App

We're integrating Freshchat support into the platform for both the Fynd Commerce website and Fynd Commerce Mobile App. Freshchat requires following data to function:

1. Configuration Data: It includes static fields like token, host, site, or widget ID.
2. User Data: It involves dynamic fields such as a unique user ID and restore ID to retrieve user's chat history.

To facilitate this, we've added APIs and UI components in both - Fynd Commerce and Fynd Commerce Administrator.

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Resolved Issue

Enhance Categories Page to Display All Departments' Categories

We are updating the categories page to display all categories from every department by default, instead of only the first. Customers can filter the list by selecting a specific department. This update enhances navigation and customer experience by providing easier access to a comprehensive category list.

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Product

New Feature

Product Inventory Page Updates

We have updated the following fields of the Inventory page:

• Renamed Sold Quantity to Order Committed.
• Updated tooltip for Available Quantity.

We have updated inventory page for better handling of orders:

• Total quantity decreases with confirmed orders.
• Total quantity remains unchanged for damaged orders; sellable and damaged quantities are adjusted.
• Correctly updates quantities for damaged order cancellations.
• Prevents negative sellable quantities, ensuring accurate total quantity.
  

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New Feature

Implementation of SAC Code Taxation for Service Products

In compliance with Indian tax laws, SAC (Services Accounting Code) taxation has been implemented for service-based products like delivery charges and COD charges. The HSN code (996819) for COD charges has been integrated into the OMS and database for accurate tax reporting and compliance.

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Enhancement

Default COD Configuration for New Development Companies

To streamline testing, COD is now enabled by default for all new development companies. The settings are:

• Total COD Limit per User: 100,000
• COD Minimum Order Value: 0
• COD Maximum Order Value: 100,000
• COD Charges: 0
• COD Charge Minimum Order Value: 0
• COD Charge Maximum Order Value: 100,000

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Resolved Issue

Retain and Transfer Discounts on Recreated Products

Previously, discounts were lost when a product was deleted and then recreated with the same code, as discounts were assigned to the old product ID. The system now automatically transfers the original discount to the new product ID, preserving discount application and preventing revenue loss.

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Audit Trail

New Feature

Audit Trail Revamp

We have merged the Audit Trail and Webhook services into one to streamline event capturing from Kafka, reducing redundancy and simplifying maintenance. The enhanced Audit Trail module now offers expanded event tracking, a redesigned UI, cross-system tracking, advanced filters, and payload comparison. Merchants can receive automated email alerts for critical events and export event lists for analysis. Additionally, entity additions are restricted to predefined options to ensure consistency.

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Profile

New Feature

Pre-Fill Development Companies with Sample Data

This feature enables partners to easily populate new development companies with sample data to facilitate quick feature testing without putting in efforts to manually add test sample products.

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New Feature

Unblock Installation of Free Extensions of Any Partner Organization in a Development Company

Development company users were only able to install extensions from their own partner organization. With this feature, development company users will be able to install any free extension listed on extensions marketplace even if it belongs to other partner organizations. Users can even install private extensions of other partner organizations by requesting the respective partner to add required development company as a subscriber from their extension settings on partner panel.

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Enhancement

Editable Sample Payload Feature in Admin Panel

Currently, the sample payload used to render preview PDFs for merchants can only be updated through migrations, causing delays and frequent updates. To reduce development effort, we are introducing a feature that allows the sample payload to be edited directly in the admin panel. Once the payload is edited and saved, changes will automatically reflect across all sales channels, eliminating the need for repeated migrations.

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Enhancement

Development Companies in Company Listing on Platform Panel

To improve user experience, the Platform Panel now displays development companies in the company listing during login. This update addresses the issue where partners, expecting to log in to their development companies via the Platform Panel, faced difficulties because these companies were not previously displayed.

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Theme Editor

New Feature

Single User Page Edit Limitation in Theme Editor to Prevent Conflicts

We have refined the permissions for the Appearance section:

• Theme Collaborator: Can edit but cannot publish themes.
• Theme Approver: Has full access, including publishing.

When editing a page of a theme, the merchant becomes the current editor. If another merchant attempts to edit, collaborators must request access and approvers can override and edit without permission.

The current editor is notified of access requests and can choose to continue editing, save and grant access, or discard changes.

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New Feature

Support for Extension Addition at Block Level

We are introducing the ability to add extensions at the block level within sections for both React and Vue themes. This new functionality allows merchants to extend and customize individual blocks within sections, offering more flexibility in content arrangement.Previously, extensions can only be added at the section level in React themes.

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Enhancement

Theme Editor Enhancements

We have added several improvements in the theme editor:

1. Zone and Scheduler Status: Clearly indicates to the user whether a zone and scheduler are set for a section within the theme editor.
2. Redesigned Page Selection: Enhanced the page selection dropdown for better usability.
3. Section Settings Popup: Updated the design of the section settings popup.
4. Section Name Display: Improved text overflow handling for section names.
5. Kebab Menu for Settings: Replaced icons with a kebab menu for section settings.
   

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Enhancement

Header and Footer Section Customization

We have enhanced React and Vue themes functionality, allowing merchants to add new sections to the header and footer of pages for better layout customization. These sections are visible across all pages for consistent branding and navigation. Default, uneditable header and footer sections are provided, and merchants can adjust the placement of their added sections above or below the default elements. This improvement offers greater flexibility for page design and content arrangement.

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Analytics

New Feature

Comprehensive Logistics Analytics and Reports

Merchants now have access to an enhanced logistics dashboard within the analytics section, featuring nearly 20 metrics related to shipment modes. The dashboard offers filters, downloadable reports, and new visual components like Geo Maps and Pie Charts. Large datasets are accessible via shortlinks in emails, providing comprehensive insights into logistics performance.

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Webhook

New Feature

Additional Broadcaster Types In Partner Panel

We have expanded Webhooks in the Fynd Partner Panel, enabling merchants to configure additional endpoints for receiving webhook events. In addition to REST URL and Kafka, merchants can now use GCP PubSub, Amazon SQS, Amazon EventBridge, and Temporal as broadcaster types. Each broadcaster type supports client-specific configurations to ensure secure and efficient data transmission. Merchants can manage and create subscribers for these new webhook broadcasts using the existing Platform API.

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Promotions

New Feature

Enhanced Coupon and Promotion Management with Maker-Checker Process

To prevent fraud in coupon and promotion management, we’ve introduced a maker-checker process. This requires one person (Creator) to create offers and another (Reviewer) to review and approve them, ensuring accuracy and preventing unauthorized changes.

• Creator Role: Can create coupons and promotions, which are then sent for approval.
• Reviewer Role: Can review and approve the offers created.
• Both Roles: Team members with both roles can create and approve offers, granting them full control.

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New Feature

Discount Promotion on Pre-paid Orders via Standard Checkout

Merchants can now offer discounts on pre-paid orders through standard checkouts. All standard payment gateways (PG) will be treated as payment methods and listed under bank options in the promotion/coupon module. For standard checkout discount will be applied for all the MOPs as we won't be able to control a specific MOP selection on PGs page.

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Resolved Issue

Free Gift Multi Size support in Promotion Module

We have resolved an issue with One Size (OS) free gifts and size matching for promotions:

• One Size Free Gift: OS gifts will now be added to the cart regardless of product sizes.
• All Available Sizes: Free gift sizes are matched to the cart's product sizes.
• Selected Few Sizes: If no matching sizes are available, the system selects the gift based on the highest inventory or lowest price.

These improvements ensure smoother handling of free gifts and promotions.

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Order Management

New feature

Shipment Packing with Merged Invoice & Label Printing

We are introducing a feature to streamline the process of matching invoices with shipping labels. Merchants will now be able to print both documents together in one PDF. An Invoice+Label button will be added to the order details view and Invoice & Label Bulk Action section, allowing merchants to generate a merged PDF of the invoice and label for both single and bulk orders. In bulk mode, merchants can select the Invoice+Label option to create a combined PDF for multiple orders.

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Enhancement

New Made To Order (MTO) Tag in OMS

We've added a new Made To Order (MTO) tag on the Order Management System (OMS). This tag helps identify orders that fall under the "Made To Order" category, allowing them to be excluded from fulfillment timeline analysis. This improvement also allows brands to filter MTO orders separately, making it easier to manage and prioritize such orders.The MTO tag appears alongside the shipment details, ensuring clear visibility of these special orders in the OMS interface.

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Enhancement

Managing shipments with scheduled processing dates

We have introduced an "Upcoming Orders" tab with a 'Scheduled' tag,, designed to improve order processing management for merchants handling shipments with a designated future processing time. Until this specified timestamp is reached, merchants will not be able to take any action on these orders. A customized message can be displayed in the OMS explaining why the order is not yet actionable. Once the processing date and time are reached, the order will automatically move to the 'Placed' state.

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Enhancement

B2B2C Order Management Process Enhancement

We are introducing support for B2B2C transactions, where a customer places an order on a marketplace, and the fulfillment is managed by a vendor. When an order is placed, it will initially remain in the "Upcoming" tab of the OMS, tagged as "Awaiting," until the vendor acknowledges the order for fulfillment. During this period, no further processing or actions can be taken by the merchant. Once the vendor accepts the order, it moves from "Upcoming" to the "Placed" state.

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Enhancement

Enhanced Lock Message Handling with Shipment Statuses in Order Management Configuration

This feature allows marketplaces to pass custom lock messages along with shipment statuses via the order management configuration, minimizing the need for merchants to contact support for clarification on why a shipment is locked. Previously, the order management system could lock shipments but was unable to display a custom message, causing the system to generate a default, non-specific lock message. With this update, custom messages can now be assigned to corresponding shipment statuses.

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Enhancement

Date Range and Sales Channel Filters for Bulk Invoice and Label Downloads

We’ve added Date Range and Sales Channel filters to the bulk invoice and label download section for easier document retrieval. By default, the Date Range is set to the last 30 days, adjustable via Advanced Filters. You can also filter invoices and labels by sales channel, allowing for efficient, customised document generation.

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Enhancement

Checkout Currency and Merchant Currency on OMS

To enhance visibility for merchants, the OMS will now display both prices for cross-border/export orders: the currency in which the customer placed an order and the base currency of the merchant. Additionally, the foreign exchange rate at the time of payment will also be visible to the merchants.

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Removed

Disabled Default Lock on MTO Orders

We have removed the automatic locking of MTO (Make to Order) orders on the Fynd Commerce. Previously, orders were locked by default, requiring manual unlocking via the API. Now, merchants can choose to confirm MTO orders themselves after production, with orders marked by an MTO tag for easy identification.

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Logistics

New Feature

Return Shipment Configuration and Handling Based on DP QC Limits

The Fynd Commerce now supports multi-quantity return shipments, improving the handling of returns based on Quality Control (QC) limits set by Delivery Partners (DPs). DPs can configure these limits for both QC-required items and non-QC items via their admin panel. Return shipments will be processed according to the DP's or merchant's configurations, and the system automatically adjusts if the DP is changed. This update applies to all items, including gifts and promotions.

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Enhancement

Accurate Courier Information and Aggregator Handling by DP Extensions

This feature improves handling of Delivery Partners (DP) with aggregators by ensuring accurate courier tracking and display on invoices and manifests. A new field, Carrier Name, shows the actual courier name, modifiable only by the respective DP extension.  If an aggregator changes the DP, the system updates to internal_dp_reassign and notifies OMS.

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Resolved Issue

Editable City Field for India

We have standardised geographic data storage across all countries, where for India the hierarchy is PINCODE → CITY → STATE. This ensures that Entering a pincode auto-fills city and state fields. To resolve city name inconsistencies, merchants can edit only the City field, while pincode and state mappings align with the Indian Government's GST portal. City validation isn't enforced, and delivery partner data relies on pincodes. If city data is unavailable, checks default to the state level.

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Enhancement

Define Turnaround Time (TAT) by Destination Country

Merchants have the ability to define the countries they want to ship to and specify the minimum and maximum Turnaround Time (TAT) for each destination through API, helping to establish accurate delivery expectations for customers and enhanced logistics management.

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Communication

Enhancement

Payment Mode-Specific Customer Communication

To improve clarity, we’ve implemented communication specific to payment methods:

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‍Out for Delivery‍

• COD Orders: Customers are informed to have the payment ready.
  
• Prepaid Orders: Customers are notified that no payment is required upon delivery.

‍Order Cancelled by Customer

• ‍COD Orders: Customers are notified of the cancellation with no charges.
• Prepaid Orders: Customers receive cancellation confirmation with refund details.

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Resolved Issue

Standardized Communication Templates

We have introduced standardized communication templates across different verticals. Whether it's order placements, OTP requests during login, or invoice generation by Fynd merchants, customers will now experience a consistent and unified messaging format via email notifications. This ensures clear and professional communication across all interactions on the platform.

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Payments & Refunds

New Feature

Payment Link Management for POS Business Units (Store OS)

Merchants using Store OS can now manage the Payment Link method of payment (MOP) directly from the Fynd Commerce, eliminating the need for Freshdesk tickets. Payment Links can be activated or deactivated under Device (Payment Link) >> Active. Sub-MOPs can also be managed from this interface. Note that a parent MOP can only be activated if at least one of its sub-MOPs is active. For example, enabling Netbanking requires at least one Netbanking sub-option to be active.

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Enhancement

Alignment of Refund and Collection Processes

Refunds are now aligned with payment collection responsibilities. The entity that collects the payment is also responsible for processing the refund. This update resolves previous operational and financial discrepancies by clearly defining - the entity that collected the payment and the entity responsible for issuing refunds for returns, cancellations, or RTOs.

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Resolved Issue

Updated Payment Failure Message for Payment Link MOP

We have updated the payment failure message for Payment Link MOP transactions. Instead of "Payment Link Expired," customers now see "Payment Failed: Sorry, the payment link has failed. Please ask the store manager for a new payment link to place the order." This provides a clearer explanation of the issue.

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Enhancement

Return State Transition for Orders Placed via Store OS

Returns for orders placed via Store OS are getting stuck in the Return Accepted state even when the Credit Note (CN) configuration is disabled by the merchant at the sales channel level (Settings > CN). This prevents the system from transitioning to the Credit Note Generated state. As a solution, the system will now determine the appropriate state transition based on API calls and a new API will be introduced to manage state transitions accurately.

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Cart

Enhancement

Improved Dropdown for Address Fields

The dropdown functionality on the cart address page has been enhanced for all address fields. This improvement simplifies the search experience by allowing customers to type directly into the dropdown without manually erasing previous selections—the system automatically clears the current selection as they type. If no new selection is made, the previous value is restored, ensuring a seamless and efficient experience for the customer.

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Resolved Issue

End Date in Coupons Module Now Mandatory

The end date field in the Coupons module is now mandatory, ensuring coupons are automatically disabled to prevent revenue loss from forgotten manual deactivation.

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Developer Tools

Enhancement

Custom Field Management for Enhanced Data Flexibility

The Custom Field Management feature enables merchants to create and manage custom fields for Bag and Product Size objects, providing flexibility to add specialized information. Merchants can select field types (e.g., text, dropdown, date, file) and apply validation rules for accurate data entry. This feature helps businesses organize data, enhance product management, and improve customer experience by displaying tailored information across the platform.

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Support for HTML Type in Custom Fields

We have introduced the ability for platform merchants to create custom fields with the HTML type. This allows merchants to add and manage custom code directly within fields, enhancing flexibility and customization options.

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Content Management

Enhancement

Improvements to Blog Editor

We’ve improved the blog creation process on the Fynd Commerce:

• Tag list input: Added support for tag list input.
• Blog List Input: Added support for blog list input.
• Query params: Introduced for page number and tags in the URL.
• Preview Link: The preview link opens when you click the Open draft blog icon.
• Pre-filled Scheduling: If the blog is already scheduled, the info will show up when you save it again.
  

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