V1.9

Platform

New Feature

Advanced User Group and Customer Attribute Management for Customer Cohort

This feature enables a flexible and comprehensive system to manage customer attributes and customer cohorts, grouping customers with similar characteristics within the sales channel. Sellers can either bulk-upload customers into a user group or define characteristics that automatically include customers in a specific user group.

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New Feature

Selecting Stores While Inviting Store Staff

In the existing system, platform users invite others through teams to use the system. However, there is no option to provide access to a specific store while sending invitations. Consequently, the inviting user needs to access the platform twice – once before sending the invite and then again after the invitee registers.
With this feature, the inviting user can edit stores while sending the invite (P0 priority). In later phases, we will also provide the option to upload users and access details in bulk.

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New Feature

Global Address Optimization

We've introduced a significant feature designed to optimize address fields for international use on the Fynd Platform. This enhancement ensures compatibility with multiple countries, starting with the UAE.
Here are the key improvements:

1. Global Data Support: This update serves as the foundation for displaying address fields consistently across the Fynd Platform, making it easier to support global users. The goal is to streamline address management and ensure data accuracy worldwide.

2. Dynamically Adjusted Address Fields: We're introducing dynamic address fields based on the country selection made during onboarding, company setup, or location configuration. When the customer selects their country, the platform will dynamically adapt address fields, including state options. Furthermore, the selected country's currency will be automatically set.

Platform:

• Custom address form changes at the platform level to accommodate dynamic address fields based on the customer country selection.

Application/Store OS:

• Cart: Introduction of a country-level address page to accommodate address variations for different countries.
• Cart: Addition of city and area drop-downs on the address page, further enhancing the address entry process.
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New Feature

Global Currency Support

There is a significant enhancements to currency support on the Fynd Platform, bringing about key improvements at various levels:
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1. Base Currency at the Company Level: Sellers will be able to set their preferred base currency on the Fynd Platform at the company level, making currency management more accessible.

2. Currency Migration: Existing currencies in company, product, and inventory have been migrated to the Indian Rupee (INR). This streamlines currency handling within these domains.

3. Extensive Currency Support: Our efforts span across various areas to ensure comprehensive currency support:

• Product & Inventory: Implementation of currency support in product and inventory management.
• Storefront: Enabling currency compatibility for the storefront, allowing easy display of prices in the user's chosen currency.
• Cart: Seamless extension of currency support to the cart and avis, ensuring accurate pricing during the shopping experience.
• Customer & Seller Communication: Currency support is available in communication with customers and sellers, maintaining consistency in messaging.
• Analytics: Extension of currency support to the analytics section for accurate reporting.

Note: Once a currency is set during the onboarding flow, it cannot be changed later. This ensures that transactions and financial data are consistent and reliable within the chosen currency.

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Product

New Feature

E-Invoicing Alert and Audit Trail Refinement

We've introduced an alert system within the user interface for E-Invoicing activation or deactivation. When users attempt to enable or disable this option, a disclaimer or warning message will appear, ensuring sellers are fully informed about the implications before proceeding. This extra layer of acknowledgement is designed to prevent unintended changes, contributing to a safer and more controlled process.

Additionally, we've enhanced the audit trail functionality. Sellers can filter specific stores in the audit trail, providing refined control and visibility. Sellers can have a clearer understanding of their activities on the platform.

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Enhancement

Variant Swatch Enhancements

We've upgraded variant swatches to include hex support, allowing sellers to define colours with precision, aligning perfectly with their brand's unique palette.
Additionally, the new colour picker feature simplifies the process, enabling sellers to effortlessly select multiple shades of a primary colour.

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Enhancement

Collection Enhancements

Addressing the challenges faced by our sellers in creating customized collection listings, we've introduced several features to enhance flexibility and control:

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1. Product Pinning: Sellers can pin specific products within their collections, giving them greater control over how items are featured.

2. Product Hiding: The feature enables sellers to hide particular products in their collection listings, allowing for a more tailored presentation.

3. Unlimited Handpicked Collections: We've removed the previous item limit of 700 for Handpicked Collections, offering sellers limitless options for product curation.

4. Support for L1/L2 System Categories: Sellers can now use L1 and L2 system categories as conditions when creating Basic Collections. This adds more flexibility and precision to collection management

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Partner

New Feature

Platform UI Changes for Extensions and Themes

In this feature, we've optimized the process for users to access and manage extensions and themes within the Fynd Platform seller panel. The key improvements include:

Contextualised Extension Usage: The location of extension usage will now depend on the Extension Type.

• A General extension with a launch type of 'Company' will now be available in the Company section in Extensions tab
• A General extension with a launch type of 'Application' will be accessible under Sales Channel in Extensions Tab
• Logistics Extensions will be available in the Logistics Tab in the Company Section.
• Payments Extension will be available in Payment Settings in the required Sales Channel.

Extensions Settings:

• We are introducing Extensions Settings under Company Settings → Extensions.
• Merchants can now access extension information, seek support, and uninstall extensions directly from here.
• All private extensions available for installation will be listed under 'Private Installable' tab

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New Feature

Global Partner Onboarding

This feature creates a more user-friendly and globally oriented onboarding experience. Here's a summary of the new additions:

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1. Mobile Code Integration: Users can now select their country code during login, registration, and invitation processes, enhancing phone number validation.

2. Organization Registration: During organization registration, users can set their time zone, base country (non-editable), and base currency (non-editable).

3. Development Account Creation: Creating a development account is now aligned with platform changes.

4. Time Zone Display: All time values displayed in the UI will adhere to the Partner Org’s selected time zone.

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Enhancement

React Theme Support in Theme Marketplace

There is an enhancement to our theme development procedure. Previously, users could create themes using Vue.js, and now, with the introduction of React.js support, your theme creation possibilities have expanded even further. React.js is a widely popular JavaScript library for building user interfaces, and it offers even more flexibility in customizing your themes.

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Enhancement

Fynd Partners Extension Flow Revamp

Previously, the process was limited to a single type of extension, offering minimal flexibility to our users. In this enhancement, we have significantly improved the extension creation and submission process within our platform. The key updates include:

1. Dynamic Extension Selection: Sellers can choose the specific type of extension they are developing or submitting, providing a more personalized experience.‍

2. Critical Testing Phase: A crucial testing phase has been introduced, allowing sellers to thoroughly test their extensions within their development accounts before submission. This allows developers to identify and resolve issues or bugs proactively.

3. Streamlined Status Tracking: Sellers can easily monitor the status of their extension submissions, providing them with real-time visibility into the approval process. These enhancements enhance the user experience, reduce development time, and ensure the successful deployment of extensions within the Fynd Platform.

These enhancements collectively aim to improve efficiency and effectiveness of our platform for both developers and sellers alike.

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Coupon

New Feature

Cart Line Item Injection & Manipulation Fee Injection

For any additional type of fees not supported in core, an extension for the same can be created, where the extension will be exposed to all the items in customer's shopping cart. Extensions will also have the ability to add extra fees or voluntary contributions to the final amount.

For instance, if a convenience fee extension is enabled on a sales platform, it can apply convenience fees to the order based on predefined conditions in the extension. If these conditions are not met, the extension can inject convenience fees which will be shown in the cart breakdown to the customer, and this information will be forwarded to the OMS once the order is placed.

These changes impact the following charges:

• Donations (added to the total cost)
• Convenience Fee/Platform Fee (added to the total cost)

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New Feature

Dynamic Savings Display and Optimized Coupon Sorting

Introducing a feature to enhance your coupon experience:

1. Dynamic Savings Display: Savings for each coupon are now dynamically calculated based on the cart's total value, providing real-time insights into potential discounts.2. Optimized Coupon Sorting: The coupon that offers the highest discount, making it the most relevant, will now be positioned at the top of the coupon area.

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Order Management

New Feature

Enhanced Debugging: Exposing the Log Error Table

In a continuous effort to improve debugging capabilities, we are introducing a feature that creates a comprehensive and user-friendly log table in the Order Management System (OMS) page. The table offers detailed information about failed orders, including the request and response messages for better understanding.

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Enhancement

Ajio Fraud Detection Extension

The Ajio Fraud Detection Extension is designed to dynamically control various aspects related to fraud prevention:

• Non-Returnable Flag: Flag all shipments within an order as non-returnable, effectively disabling the return option for customers, regardless of whether the product is typically returnable.
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• Non-Cancellable Designation: Designate all shipments in order as non-cancellable, blocking customers from accessing the cancel button, even if the product is usually cancellable.
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• Automatic Refund Deactivation: Deactivate the automatic refund feature for all shipments in a prepaid order that requires approval from the admin before any refund is initiated.

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Logistics

New Feature

Delivery Partner Setup and Self-Delivery Setup‍

The Delivery Partner setup screen allows sellers to choose their preferred delivery partners. This crucial step is necessary before proceeding to configure delivery services.

Sellers have two distinct options:

Delivery Services: This includes all third-party delivery partners that are seamlessly integrated into the Fynd platform.

Self-Delivery: With this choice, sellers take charge of product deliveries, handling them directly for their customers.

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New Feature

Shipment Packaging‍

This feature allows the sellers to establish rules for creating shipments as per business requirements when the customer places orders, accommodating diverse products and requirements. These guidelines help the seller pack products while dealing with diverse product categories, origins, delivery times, or special packaging requirements.

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New Feature

Delivery Configuration‍

The seller can choose a delivery partner for a specific order by sorting all available delivery partners. Order is then allocated to the highest-ranked delivery partner in the sorted list.

This sorting process can be driven by a fundamental prioritisation feature or custom rules crafted by the seller.

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New Feature

Order Routing Rules‍

This feature helps to customize store assignments for various orders on a sales channel for a respective order by sorting all available locations and assigning the respective order to the top-ranked one. This sorting is done using either a basic prioritization feature or custom seller-created rules.

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Enhancement

Overlapping Zones Error Check‍

With this feature, if a seller has already assigned a pincode to one sales channel and the corresponding zone is active, the seller will not be able to add the same pincode to another zone.

In such cases, an error message will be displayed that states that the entered pincode is already assigned to the zone(s) for sales channel(s).

Overlapping of the pincodes within two different zones is not allowed.

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Payment & Refund

New Feature

JioOnePay Payment Gateway

The JioOnePay payment gateway is now integrated for smoother server-to-server transactions. Sellers now have a convenient JioOnePay link for handling payment requests with various methods.

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New Feature

Refund priority between MOPs

This feature is an advanced refund management and configuration system which optimizes the refund process for both prepaid and COD orders on the Fynd platform. Sellers can efficiently handle and execute refunds with real-time status updates, personalized communications, and extensive analytics which will improve their refund management experience.

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New Feature

Checkout.com Payment Gateway

We’ve integrated the Checkout.com payment gateway, streamlining transactions for international customers. Sellers can generate payment links representing the total checkout amount and share them through email, SMS, or QR codes, offering customers a seamless way to complete payments.

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New Feature

Payment Methods Control Enhancement

In this feature, we've made significant enhancements to payment methods control, including updates to the UPI intent and collect flow, conversion of payment links into a versatile device, automatic payment process for single active payment methods, and the introduction of internal validation for payment gateway credentials.

These improvements enhance control over payment methods, streamline the payment process and secure transactions.

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Communication

New Feature

Global Dialling Code Integration

To facilitate our international expansion, this enhancement permits customers from any country to sign up and log in using their respective dialling codes.

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Analytics

Enhancement

Platform Analytics: Module Incorporated–Logistics & User

In this feature update, substantial improvements have been implemented in the Analytics section of the Fynd Platform. The dashboard has been expanded to offer two new modules, namely Logistics (enhanced) and Users, which have been introduced alongside the existing order and inventory modules.

Following are the updated modules:

Logistics:

• Last Mile Success Ratio: Measures the success rate of the final leg of delivery.
• On-time Delivery Rate: Indicates the percentage of orders delivered on or before the promised time.
• Delay Delivery Rate: Measures the percentage of orders that experience delivery delays.
• Store Performance Metrics [Return, RTO & Cancel]: Provides insights into the performance metrics related to returns, RTO (Return to Origin), and cancellations.
• Reason Analysis [Cancel & Return]: Offers an analysis of reasons behind order cancellations and returns.

User:

• Conversion Ratio: Reflects the percentage of website visitors who complete the desired action, typically making a purchase.
• Average Time Spent: Indicates the average duration users spend on the platform.
• Abandoned Cart Ratio: Measures the percentage of users who add products to their cart but do not complete the checkout process.
• User Lifetime Value: Estimates the total revenue generated by a user over their entire relationship with the platform.
• User Journey Funnel: Maps the stages of the user journey from the home page to checkout [conversion].
• New User vs Returning User Ratio: Chat compares the proportion of new users to returning users.
• Total Page Views: Counts the overall number of pages viewed on the platform.

Report: Sellers now have the flexibility to customize, save, export, schedule, and email reports directly from the Analytics/Report section.

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Theme Editor

New Feature

Extending JSON-LD Schema via Convex Service

We've improved the search results and visibility by introducing JSON-LD schema at the application level. Schema consists of tags or microdata added to HTML, making it easier for search engines to understand and present pages in search results.

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New Feature

Extension Binding & Extension Section Support in the React Theme

We've added support for the extension section in the react theme to enhance the user experience, streamline operations, and extend the website's capabilities. This allows for greater flexibility and functionality within the platform.

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New Feature

Enhanced Sitemap Functionality with Convex Service

A custom sitemap within the sitemap tree can be added and configured. It improves search engine understanding and helps in optimizing page crawling efficiency.

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New Feature

Advanced SEO Configurations: Meta Tags, Breadcrumbs, Priority and Frequency

We've improved the SEO with the following enhanced configurations:

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1. Meta Tags Addition: Adding meta tags to web pages enhances search engine optimization (SEO), and improves visibility and click-through rate of pages in search results.

2. Breadcrumb Navigation: Adding breadcrumbs will help sellers navigate the path from the homepage to the current page.

3. Priority Configuration: Setting priorities for different web pages indicates their importance to search engines which will help the search engines to allocate resources and rank pages accordingly.

4. Frequency Configuration: It helps in defining how often different pages and components appear in search engine results.

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Enhancement

Theme Editor Enhancements

We've upgraded control and customization options for your storefront:

1. Platform-Specific Visibility: Customize section visibility on iOS, Android, and web/mobile sites based on platform settings.
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2. Delivery Zone Control: Customize section visibility within a specific delivery zones according to zone settings, providing targeted presentation of the section.
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3. Scheduled Appearance: Sellers can now schedule and set the frequency for specific sections and banners, allowing strategic control over the presentation of content.

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Enhancement

Better Handling for Default Page Properties

When a custom-themed page is removed and our standard page takes over, all settings smoothly revert to their original defaults. This ensures consistency and ease of use.

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Enhancement

Component Library for Global Sections

Sellers can add a section in the theme editor, customize it as needed, and designate it as a Global Component.
When a section becomes a global component, it resides separately from the default sections and any modifications to the global component will reflect at all the places where the component has been used in the storefront.

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Finance

New Feature

Time Zone  & Currency Support Enhancement

In this feature, both in the admin and platform interfaces, we ensure that date, time stamps, and time zones align with the seller's browser settings. Furthermore, when displaying currency, it will now reflect the currency of the seller's country of origin or the organization's base currency. This update aims at synchronizing time and currency information with the seller's preferences.

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New Feature

Default Invoices Setup in Admin Panel for Various Countries

In the Configuration section of the administrator's settings, a new feature named PDFs has been introduced to streamline the setup of default invoices for different countries.

• Template Creation and Modification: Admins can create and modify templates for various combinations of country, document type, and format type.

• Editing Existing Templates: Admins can edit existing templates, allowing them to add or remove fields, and adjust template content or structure using an HTML editor.

• Template Designation: When creating a new template, admins can designate it as a template.

• Reverting Changes: While editing an existing template, admins can revert to the original version using the "Revert Edit Changes" button.

• Search Functionality: Admins can search PDFs by selecting the country or document type from the provided dropdown menu.

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New Feature

E-Waybill Number Visibility on the Shipping

Till v1.8, E-Waybill information was not supported in invoices. With this recent enhancement, it is now included. Any Order which is eligible for having an e-way bill number will have it in both Invoice PDFs (new feature) and Shipping Labels (existing feature).

E-way Bill No is a number that ‘is used  while transferring orders with a value above INR 50K.

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Enhancement

Multi Checkbox: App Plan & Web Plan

Given the introduction of the Fynd Platform app, it's logical to introduce a dedicated plan exclusively for the app. Currently, our plans are designed to serve both web and app users.

To establish a clear separation, we can integrate a checkbox during plan creation, permitting plans to be designated for web, app, or both. This distinction will ensure that, when viewing the web version, plans supporting web and both will be presented, while in the mobile app, plans supporting the app or both will be showcased.

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Enhancement

Revised List of SAC Code

The SAC (Services Accounting Code) is a unique code that identifies specific services for taxation purposes. When there are revisions to SAC codes and their corresponding descriptions, it means that changes have been made to the classification or categorization of certain services for taxation.

We have revised our SAC codes and their corresponding descriptions. These revisions have been in effect since October 1st, and any invoices generated after this date will reflect the updated SAC codes and descriptions.

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Enhancement

Central Invoice Enhancement

1. Invoice payment details visibility to sellers and finance admin:If the invoice payment completed or there was an attempt to pay the invoice, the details of the payment will be visible to the sellers and the finance admin. The details can be seen in both, the platform and the admin panel.

2. Proforma invoice visibility in admin panel: In this enhancement, once the payment is completed and the tax invoice is generated, the proforma invoice will no longer be visible to the seller in the admin panel. Previously, the proforma invoice was accessible in the invoice section of the admin panel, but this enhancement removes that option.

3. Rendering of all invoices (proforma or tax) when clicked: All invoices, whether they are proforma or tax invoices in the administrator or platform side, is open and displayed when clicked.

4. Ability to download unpaid invoices: All unpaid invoices, including proforma or tax invoices, are now available for download in both the administrator and platform sections.

Following is the information that can be seen on the payment details page:    

1. Type of payment

2. Mode of payment

3. Card/Cheque and etc number

4. Transaction Reference Number

5. Amount

6. Date & Time of payment

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Enhancement

Partial Order Validation

This enhancement ensures that in cases of partial orders when the forward and cancelled quantities match, the system treats it as a standard order rather than a partial one. This adjustment eliminates the ambiguity in order status and significantly enhances the accuracy of order management.
In a specific scenario where the placed quantity is four, and two quantities are initially marked as "cancelled_fynd." but before the forward entry is delivered, another two quantities are sent. This adjustment eliminates ambiguity in order status and enhances accuracy of order management.

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Enhancement

Logistic as Actual flag

This enhancement is designed for internal record-keeping purposes and for collecting data of companies that are using logistics services at the actual cost, which means they charge customers the exact amount incurred from the logistics companies.

To facilitate this, we have introduced a flag that will be integrated into all the pricing plans. Seller will be able to see this flag displayed in the price plan, as illustrated in the sample image.

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Ticket Management System

New Feature

Enabling International Country Codes In Customer Support Forms

In the existing system, the mobile number input he Customer Support displays dialling codes based on pre-configured options in the relevant sales channel's Authentication settings. This update streamlines the selection of accurate country codes during customer support interactions.

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Developer Tools

New Feature

Fynd Platform Custom Fields

Custom fields enable a seller to customize the functionality and appearance of their storefront. Sellers get the flexibility to customize their online store experience by allowing the storage of specialized information that extends beyond the standard data captured in the Fynd platform, as defined by the Fynd system setup. Sellers can utilize custom fields for internal tracking or to showcase specific details on their online store in various ways.

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New Feature

Fynd Platform Custom Objects

Custom object helps create custom data structures or entities which are not present on the Platform. As sellers create new objects within the Fynd Platform, they have the flexibility to associate custom fields with these objects. In essence, custom objects enable customization, personalization, and the management of specific object instances with unique data.

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